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| Uw oplossing voor de online back-ups vertrouwelijk, snel, simpel en automatisch |
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| FAQ |
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 You have questions about your account You have questions about security You have questions about backing up your files You have questions about restoring your files You have questions about your connection You have questions about your bill You have questions about selecting your files You have questions about installation You have questions about error messages |
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| You have questions about error messages |
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When I click on the "Restore" tab, it shows: "The connection failed" When I click on the "Restore" tab, OSiDiS is frozen for a fewminutes In the back up log file there is "Connection interrupted" In the back up log file there is "Impossible to add the file..." In the back up log file there is "File name to long..." In the back up log file there is "The connection failed" |
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When I click on the "Restore" tab, it shows: "The connection failed" - Your User Name or your Password is incorrect. - You are not connected to the Internet. If the problem persists, contact us at: error@osidis.com. When I click on the "Restore" tab, OSiDiS is frozen for a few minutes You have a soft or hard firewall, click on "Firewall" in the "Config" window. If the problem persists, contact us at: error@osidis.com. In the back up log file there is "Connection interrupted" Your computer was disconnected while the back up was being performed. OSiDiS will start to do the back up again at the next session. If the problem persists, contact us at: error@osidis.com. In the back up log file there is "Impossible to add the file..." - The file is open (use the agent "Open File Manager" for OSiDiS). - The file does not exist anymore and therefore cannot be backed-up. If the problem persists, contact us at: error@osidis.com. In the back up log file there is "File name to long..." Change the size of the file name (max. 220 characters). If the problem persists, contact us at: error@osidis.com. In the back up log file there is "La connection failed" - Your User Name or your Password is incorrect. - You are not connected to the Internet. If the problem persists, contact us at: error@osidis.com. |
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